Santic Basil Water Bottle

Returns & Exchange & Refund Policy

Return Policy

• We only accept items purchased from santic.com.If you purchase from our local distributors or other retailers, you cannot return them.
• Final sales items or free gifts are not unacceptably for a return.
• Return item must be in the original packaging, unwashed, unused, with original labels, with purchase receipt and not affect our resell when we receive it.
• We only accept faulty goods that have suffered a manufacturing fault. After receiving and checking, we will give a full refund (excludes shipping) to the original card used to purchase within 14 days. If you have any problems regarding the return process, please contact us service@santic.com
• Return item will be accepted within 30 days when is the date of purchase.
• We do not accept items that have the wrong size, color dislike, style what you select so please check our size chart or contact us service@santic.com if you are not sure of your size before you make a final purchasing decision.

Exchange Policy

• We only accept items purchased from santic.com. If you purchase from our local distributors or other retailers, you cannot exchange it.
• The exchange shipping fee will be charged by yourself if you would like to exchange size, style, color, or other reasons of products so please check our size chart or contact us service@santic.com if you are not sure your size before you make a final purchasing decision.
• We will bear the exchange shipping fee if it is faulty goods that have suffered a manufacturing fault.  If you would like to exchange items, please contact us service@santic.com and we will provide more detailed information for your exchange process.

Refund Policy 

We only accept for faulty goods that has suffered a manufacturing fault. After receiving and checking, we will give a full refund (excludes shipping) to the original card used to purchase within 14 days. If you have any problems regarding the refund process, please contact us service@santic.com Because the bank needs few times to process your refund so please wait patiently when we agree to refund.