Política de reembolso

1. Quality Shopping Commitment

Santic is dedicated to providing customers with a comfortable and satisfying shopping experience.

• Return & Exchange Period: We offer a 40-day return/exchange service.

• Policy Start Date: The return policy begins when you receive the product. Please ensure your situation qualifies under our 40-day Return & Exchange Policy.

• Applicable Scope: This policy applies only to products purchased from the official website santic.com.

2. Return process

• Contact Customer Service: Email service@santic.com, attach clear photos of the product issues, or inform us of your reason for return.

• Get Return Address: As an international cycling apparel and footwear brand with different sales regions, ensure you receive the correct return address and successful return or exchange please contact our customer service team.

• Packaging and Shipping: Properly package the item(s) you wish to return and send them via your local post office or another courier service.

• Processing Time: We will process your return or exchange request within 3-5 business days after receiving the returned product.

• Refunds and Store Credit: Refunds will be automatically credited to your original payment method, or you may choose to receive 100% store credit. The processing time is typically 3-5 business days.

• Advance Communication: Before returning the item(s), please communicate your return requirements via our customer service email. We will do our best to offer a better solution than a return or exchange.

3. Shipping Fees for Returns & Exchanges

1) Return Shipping Fees:

• Santic Error: If we make a mistake (e.g., wrong or defective item), we will cover all return shipping costs.

• Customer Choice: For returns due to personal reasons (e.g., wrong size or preference), the customer is responsible for return shipping fees.

2) Exchange Shipping Fees:

• Customer Responsibility: Customers pay the return shipping for the original product.

• Santic Responsibility: We cover the shipping costs for sending the replacement product.

3)Please Note:

• Shipping costs incurred after dispatch remain non-refundable, even for returned orders.

• Do Not Return to the Package Address: Returns sent to the original package address cannot be processed. Please contact us to get the correct return address.

4. Product Condition Requirements

• Inspecting Products: Upon receiving your order, please inspect it immediately. If the item is defective, damaged, or incorrect, contact us within 48 hours.

• Eligibility for Return: Items must be unused, unwashed, undamaged, and include the original tags and packaging. Hygiene stickers must remain intact.

• Non-Returnable Items: Final sale items and free gifts are not eligible for return.

• Customized products (including custom sizes, colors, or prints) are not eligible for return or exchange.

• Products missing accompanying cycling shoe accessories are not eligible for return.

5. Refund Policy

• Full Refunds and Store Credit: After we receive and inspect the returned item(s), you will receive a full refund or 100% store credit.

• Refunds will be automatically credited to your original payment method and you will be notified via email.

• Refund Limitations: Shipping costs and any duties or fees are non-refundable.

• Once the package has been shipped, additional shipping costs are non-refundable, even if the order is returned. Customers remain responsible for these fees.

• Do Not Return to Original Address: Please do not send your return to the address listed on your package. This is not our return address and will affect the processing of your return.

• Refund Confirmation: Once we receive and verify that your returned item is new, unused, and in its original packaging with intact tags, we will process the refund to your original payment method.

• Refund Issues: If you encounter any problems during the refund process, please contact us at service@santic.com or via WhatsApp: +86 17350173228.

6. Contact Information

Before initiating a return, please contact us via email or WhatsApp to discuss your return needs. We strive to provide better solutions than returns or exchanges whenever possible.

• Email: service@santic.com

• WhatsApp: +86 17350173228

If you have any questions or need further assistance, please do not hesitate to contact the Santic customer service team.