Informativa sui rimborsi

1. Quality Shopping Commitment

Santic is dedicated to providing customers with a comfortable and satisfying shopping experience.

• Return & Exchange Period: We offer a 40-day return/exchange service.

• Policy Start Date: The return policy begins when you receive the product. Please ensure your situation qualifies under our 40-day Return & Exchange Policy.

• Applicable Scope: This policy applies only to products purchased from the official website santic.com.

2. Return process

• Contact Customer Service: Email service@santic.com, attach clear photos of the product issues, or inform us of your reason for return.

• Get Return Address: As an international cycling apparel and footwear brand with different sales regions, ensure you receive the correct return address and successful return or exchange please contact our customer service team.

• Packaging and Shipping: Properly package the item(s) you wish to return and send them via your local post office or another courier service.

• Processing Time: We will process your return or exchange request within 3-5 business days after receiving the returned product.

• Refunds and Store Credit: Refunds will be automatically credited to your original payment method, or you may choose to receive 100% store credit. The processing time is typically 3-5 business days.

• Advance Communication: Before returning the item(s), please communicate your return requirements via our customer service email. We will do our best to offer a better solution than a return or exchange.

3. Shipping Fees for Returns & Exchanges

1) Return Shipping Fees:

• Santic Error: If we make a mistake (e.g., wrong or defective item), we will cover all return shipping costs.

• Customer Choice: For returns due to personal reasons (e.g., wrong size or preference), the customer is responsible for return shipping fees.

2) Exchange Shipping Fees:

• Customer Responsibility: Customers pay the return shipping for the original product.

• Santic Responsibility: We cover the shipping costs for sending the replacement product.

3)Please Note:

• Shipping costs incurred after dispatch remain non-refundable, even for returned orders.

• Do Not Return to the Package Address: Returns sent to the original package address cannot be processed. Please contact us to get the correct return address.

4. Product Condition Requirements

• Inspecting Products: Upon receiving your order, please inspect it immediately. If the item is defective, damaged, or incorrect, contact us within 48 hours.

• Eligibility for Return: Items must be unused, unwashed, undamaged, and include the original tags and packaging. Hygiene stickers must remain intact.

• Non-Returnable Items: Final sale items and free gifts are not eligible for return.

• Customized products (including custom sizes, colors, or prints) are not eligible for return or exchange.

• Products missing accompanying cycling shoe accessories are not eligible for return.

5. Refund Policy

• Full Refunds and Store Credit: After we receive and inspect the returned item(s), you will receive a full refund or 100% store credit.

• Refunds will be automatically credited to your original payment method and you will be notified via email.

• Refund Limitations: Shipping costs and any duties or fees are non-refundable.

• Once the package has been shipped, additional shipping costs are non-refundable, even if the order is returned. Customers remain responsible for these fees.

• Do Not Return to Original Address: Please do not send your return to the address listed on your package. This is not our return address and will affect the processing of your return.

• Refund Confirmation: Once we receive and verify that your returned item is new, unused, and in its original packaging with intact tags, we will process the refund to your original payment method.

•Refund Issues: If you encounter any problems during the refund process, please contact us at service@santic.com or via WhatsApp: +86 17350173228.

6. Contact Information

Before initiating a return, please contact us via email or WhatsApp to discuss your return needs. We strive to provide better solutions than returns or exchanges whenever possible.

• Email: service@santic.com

• WhatsApp: +86 17350173228

If you have any questions or need further assistance, please do not hesitate to contact the Santic customer service team.