1. Return & Exchange Policy
We accept returns on products within 40 days of receipt if you are not 100% satisfied with the items you received.
- We only accept items purchased from santic.com. If you purchase from our local distributors or other retailers, you cannot return them on our side.
- Final sales items or free gifts are not unacceptably for a return.
- To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
- After receiving return instructions from us, please package up your returned items and drop your package at the local post office or another courier.
- We will process your return or exchange item within 3-5 working days after we receive it. The refund will be processed and credited automatically to your original method of payment.
- No returns or exchanges can be accepted if the product was custom produced, including custom size, custom color, or custom printed.
- Need more help, please contact us email@example.com or Whatsapp: +8617350173228
2. Refund Policy
- You'll get a full refund or 100% store credit after we receive the returned package and check it. The refund will be processed and credited automatically to your original method of payment.
- Please note that shipping costs and any duties or fees are not refundable. The extra shipping costs are non-refundable once the package has been shipped. You are responsible for paying these fees and we’re unable to waive or refund them, even if the order is returned back to us. Once we received and confirmed your returned item, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
- If you have any problems regarding the refund process, please contact us for firstname.lastname@example.org or Whatsapp:+8617350173228