配送ポリシー

We will work diligently to deliver your items promptly after receiving your order and ensure they arrive safely. Delivery details will be provided in your confirmation email.

1. Order Processing

• In most cases, orders are processed within 2 working days.
• Note that any order placed before or during public Holidays and weekends might be delayed. For more information, get in touch at service@santic.com

2. Shipping To The World

• Standard shipping: 5–14 working days
• Express shipping: 3–7 working days
• Delivery to remote areas or countries may take longer. We appreciate your patience.

3. Tax And Duty

• Please note that Santic is not responsible for import taxes and duties. Check with your local customs officer for further information.

• Please note: Shipping costs do not include overseas taxes, duties or tariffs and will be payable by the customer (see the guidelines below). Should you or the individual or the organisation marked on the shipping address refuse to accept delivery of your order because of duties and taxes payable, we will refund you less the cost of shipping fees charged to us for both the outbound and inbound shipping.

• Duties and taxes are most typically not included in the price of the goods you purchase online, and might not be included in the overall shipping costs you pay to the online retailer. When purchasing goods online, some or all of these goods may not originate in the country you reside in; therefore are subject to a customs duty, which is a tariff or tax imposed on goods when transported across international borders.

• When goods are not shipped domestically or within a single customs union, such as the European Union, you are liable to pay any inbound duties and taxes that your local customs authority stipulates in its regulations. 

• What is payable, if anything, depends on where the goods are sent from, the type of goods, their transactional value and the weight of the package.

• When buying goods online, you should always check whether they are being sent to your address from:
Your country, another country or outside your country's customs union.

4. Note

• Different rules apply when buying goods for commercial use.